Privacy Policy mamat24
User Data Protection

This Privacy Policy ("Policy") is published by mamat24, an online gambling platform operating under international licensing. This Policy explains in detail how we collect, process, store and disclose personal information of users who access the mamat24.org website and all services related to it.

By registering an account, accessing the platform or using any mamat24 service, you are deemed to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform immediately.

mamat24 reserves the right to update this Privacy Policy from time to time to ensure it remains aligned with changes in law, technological requirements and industry best practices. Any material amendments will be communicated to users through appropriate communication channels. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.

During the registration and use of the mamat24 platform, we collect several categories of personal information to ensure compliance with licensing requirements, account security and smooth service operations.

The categories of information collected include:

• Identity Information — full name, date of birth, identity card number (MyKad), nationality and current residential address.
• Contact Information — mobile phone number, active email address used for official communications.
• Financial Information — bank account number, e-wallet details (Touch 'n Go eWallet, ShopeePay, DuitNow) and records of deposit and withdrawal transactions in your account.
• Technical Data — IP address, device type, operating system, web browser, screen resolution and activity log data while using the platform.
• Usage Data — game records, betting preferences, transaction history and your account settings preferences.
• Verification Information — copies of identity documents submitted during the Know Your Customer (KYC) process as required by licensing obligations.

mamat24 collects personal information through several different channels throughout the period you interact with our platform. It is important that you understand each of these methods so you can make informed decisions about your privacy.

• Account Registration Form — information you fill in voluntarily when creating a new account at mamat24.
• Identity Verification Process — documents submitted during the KYC process to meet international licensing requirements.
• Financial Transactions — data collected automatically when you make a minimum deposit of RM20 or a minimum withdrawal of RM50.
• Cookies and Tracking Technologies — technical information collected automatically while you browse the mamat24.org website.
• Customer Service Communications — records of conversations and emails you send to our support team.
• Third-Party Sources — information from payment processors, authorised identity verification providers and fraud prevention agencies.

Every piece of information collected by mamat24 is used solely for legitimate purposes directly related to platform operations and the delivery of services to users. We do not use your data for unrelated purposes without first obtaining your consent.

The main purposes for data use include:

• Creating and managing your mamat24 user account securely.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrencies such as USDT, BTC and ETH.
• Meeting legal compliance obligations including Anti-Money Laundering (AML) and KYC requirements under international licensing.
• Detecting and preventing fraud, money laundering and platform abuse.
• Delivering welcome bonuses, VIP weekly cashback and other promotions to your account.
• Improving the user experience through anonymous analysis of platform usage patterns.
• Contacting you with important information relating to your account, security or service changes.
• Providing responsive 24/7 customer support in Bahasa Melayu and English.

mamat24 does not sell, rent or trade users' personal information to any third party for marketing purposes without explicit consent from the user. However, there are certain situations where we need to share your data with trusted parties.

Data sharing occurs only in the following circumstances:

• Payment Processors — information required to complete financial transactions with e-wallet providers, FPX and legitimate cryptocurrency exchanges.
• Technical Service Providers — parties that help us operate the platform, including hosting, cybersecurity and analytics services, all of which are subject to strict confidentiality agreements.
• Lawful Authorities — when required by law, court order or a valid request from a regulatory authority within the relevant jurisdiction.
• Game Providers — the minimum information needed to verify a player's eligibility to licensed game providers such as PG Soft, Pragmatic Play, JILI and Spribe.

The security of your personal information is mamat24's highest priority. We implement a range of technical and organisational security measures designed to protect your data from unauthorised access, disclosure, alteration or destruction.

The security measures we employ include:

• Data encryption in transit using industry-standard SSL/TLS protocols across all pages of the platform.
• Password storage using strong cryptographic hashing algorithms, with no passwords stored in plain text.
• Strict internal access controls to ensure that only authorised staff can access user data.
• Continuous system monitoring to detect and respond to cybersecurity threats.
• Regular security audits conducted by qualified independent third parties.
• Routine data backup procedures to prevent data loss resulting from system failures.

mamat24 retains users' personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legislation. Retention periods vary depending on the type of data and the relevant legal requirements.

Active account data is retained for the duration the account remains active and for a period following account closure to meet legal compliance requirements. Financial transaction records are retained for the minimum period prescribed by applicable licensing and financial legislation.

When data is no longer required and there is no legal obligation to retain it, we will destroy or anonymise it in a secure and irreversible manner. You may submit a data deletion request to our customer support team, subject to eligibility and applicable legal requirements.

As a mamat24 platform user, you have several rights regarding your personal data. mamat24 is committed to helping you exercise these rights within a reasonable timeframe.

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right of Rectification — you may request that we correct any personal information that is inaccurate or incomplete.
• Right of Erasure — you may request the deletion of your personal data, subject to applicable legal retention requirements.
• Right to Object — you may object to the processing of your data for purposes beyond the scope required to deliver the service.
• Right to Data Portability — you may request a copy of your data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent — you may withdraw consent previously given for specific data processing at any time.

To exercise any of the above rights, please contact the mamat24 customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe depending on the complexity and volume of requests received.

The mamat24.org website uses cookies and similar tracking technologies to improve the user experience, analyse website traffic and ensure the platform functions smoothly.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login session authentication and account security settings.
• Functional Cookies — store your preferences such as language selection and display settings to improve ease of use.
• Analytics Cookies — collect anonymous information about how users interact with the platform for the purpose of service improvement.

You may control or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the mamat24 platform.

As a platform operating under an international licence, mamat24 may transfer your personal data to servers located outside Malaysia for operational, backup and security purposes. Such transfers only take place where adequate safeguards have been implemented to ensure your data continues to be protected to a standard equivalent to this policy.

In all cases of cross-border data transfer, mamat24 ensures that the data recipient is bound by a contractually enforceable data protection agreement and meets the required security standards.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way mamat24 handles your personal data, please contact us through the following channels:

• Live Chat — available 24/7 in Malay and English directly on the mamat24 platform.
• Email — [email protected]

We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For formal complaints, we will acknowledge receipt and provide a reference number for follow-up purposes.